Privacy Policy

Our Pledge

    Flow In Media Sdn Bhd (FISB) is committed to safeguarding your privacy and preserving your sensitive data. Consequently, we ensure that our policies and activities regarding personal data comply with the provisions of the Personal Data Protection Act 2010 (the "Act") under the Malaysian law.

    This Privacy Policy helps you better understand how your personal data is managed and provides you with options to access or limit the use of the information provided. By providing us your personal data and continuing to use our services, you agree to be bound by the terms and conditions below and consent to the processing of your personal data in accordance with this Privacy Notice.

    1. Introduction

    This Privacy Policy describes how FISB collects, uses, processes, and discloses your personal data through the use of our website, web app, or mobile app, products, features, and other services.

    2. Information We Collect

    2.1 Information You Provide

    • Account Information: When you register, we collect personal information such as your name, email address, phone number, and profile picture.

    • Content: Any content you post, share, or upload, including photos, videos, comments, and messages.

    • Event Registration: Information provided when registering for events, such as your name, contact details, and payment information.

    • Voucher Claims: Information provided when claiming vouchers, such as your name, contact information, and voucher details

    2.2 Information We Collect Automatically

    • Usage Data: Information about your interactions with the Platform, such as the pages you visit, the features you use, and the time spent on the Platform.

    • Device Information: Information about the device you use to access the Platform, including IP address, browser type, and operating system.

    • Cookies and Tracking Technologies: We use cookies and similar technologies to collect data about your use of the Site. Cookies are small computer files stored on your computer to obtain configuration information and analyze your browsing habits.

    3. How We Use Your Information

    • To Provide and Improve Our Services: We use your information to operate and enhance the functionality of our Platform.

    • To Personalize Your Experience: We use your information to tailor the content and advertisements you see on our Platform.

    • To Communicate with You: We use your contact information to send you updates, security alerts, and other communications.

    • For Event Management: We use your information to manage event registrations and participation.

    4. How We Share Your Information

    • With Your Consent: We may share your information with third parties when you have given us your explicit consent to do so.

    • With Service Providers: We may share your information with third-party service providers who perform services on our behalf, such as payment processing, data analysis, and marketing services.

    • To Communicate with You: We use your contact information to send you updates, security alerts, and other communications.

    • For Legal Reasons: We may disclose your information if required to do so by law or in response to valid requests by public authorities.

    • Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred to the acquiring entity.

    5. Your Choices and Controls

    • Account Information: You can update, correct, or delete your account information at any time through your account settings or email to flowin-cs@delhubdigital.com.

    • Cookies: You can control the use of cookies through your browser settings.

    • Marketing Communications: You can opt-out of receiving marketing emails by following the unsubscribe instructions provided in those emails.

    6. Security

    All personal data you provide to us is secured on our Site with restricted access by authorized personnel only. We maintain appropriate administrative, technical, and physical safeguards to protect the personal data you provide to us against accidental, unlawful, or unauthorized destruction, loss, alteration, access, disclosure, or use.

    7. Children's Privacy

    Our Platform is not intended for children under the age of 18. We do not knowingly collect personal information from children under 18. If we become aware that we have collected personal information from a child under 18, we will take steps to delete such information.

    8. Changes to This Privacy Policy

    We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on our Platform and updating the "Effective Date" at the top of this document. Your continued use of the Platform after any changes constitutes your acceptance of the new Privacy Policy.

      9. Contact Us

      If you have any questions or concerns about this Privacy Policy, please contact us at flowin-cs@gmail.com.

      10. Collection of Personal Identifiable Information

      We may receive personal data from you in the following situations:

      • When you create an account with us;

      • When you apply for any of the Services or purchase any products available on the website, web app, and/or mobile app;

      • When you use any features or functions available on the website, web app, mobile app, or Services, including the recording of any user-generated content to be uploaded on the Site;

      • When you subscribe to our publications or marketing collaterals;

      • When you enter a competition, promotion, or survey;

      • When you participate in any activity or campaign on the Site;

      • When you log in to your account on the Site or otherwise interact with us via an external service or application, such as Facebook or Google;

      • When any other user of the Site posts any comments on the content you have uploaded on the Site or when you post any comments on other users’ content uploaded to the Site;

      • When a third party lodges a complaint against you or the content you have posted on the Site;

      • When you interact with us offline, including when you interact with our customer service agents.

      11. Types of Personal Data Collected

      Personal Data includes, but is not limited to:

      • Location: To detect during using web/apps location;

      • Identification: Name, gender, profile picture, and date of birth;

      • Correspondence: Billing address, delivery address, email address, and phone numbers;

      • Financial: Bank account and payment details;

      • Transaction: Details about payments to and from you, and other details of products and Services you have placed with us;

      • Technical: Internet protocol (IP) address, your login data, browser type and version, time zone setting and location, browser plug-in types and versions, operating system and platform, and other technology on the devices you use to access the Site;

      • Personal Profile: Log in ID, username, log in password, purchase behavior, your interests, preferences, feedback, and survey responses;

      • Browsing Usage: Frequency of visits, usage of the Site, contents of the Site that you visit or viewed;

      • Check-in: Location that you share or check-in with us, form of photographs or videos that you uploaded to the Site;

      • Market Information: Your preferences in receiving marketing information from us and our third parties and your communication preferences.

      12. Personal Information Collection Statement (“PICS”)

      As a FISB customer, it is necessary for you to provide us with your complete and correct personal data when you use this Site. If your personal data is incomplete or incorrect, we may not be able to provide or continue to provide the Services to you.

      We shall keep your personal data confidential at all times. Our policies and practices with respect to the collection, use, retention, disclosure, transfer, security, and access of personal data will be in accordance with the laws of Malaysia and are as set out in this PICS.

      13. Updating Your Personal Data

      It is important that the personal data you provide to us is accurate and complete for you to continue using the Site and for us to provide the Services. You are responsible for informing us of changes to your personal data, or in the event you believe that the personal data we have about you is inaccurate, incomplete, misleading, or out of date.

      You can update your personal data anytime by accessing your account on the Site. If you are unable to update your personal data through your account, you can do so by contacting our Data Protection Officer through our Contact Us page.

      14. Retention of Personal Data

      We will only retain your personal data for as long as we are either required to by law or as is relevant for the purposes for which it was collected.

      We will cease to retain your personal data, or remove the means by which the data can be associated with you, as soon as it is reasonable to assume that such retention no longer serves the purposes for which the personal data was collected, and is no longer necessary for any legal or business purpose.

      15. Governing Law

      The contents of this Privacy Policy shall be governed by the laws of Malaysia. If any provisions of this Privacy Policy or any part thereof are rendered void, illegal, or unenforceable in any respect under any law, the validity, legality, and enforceability of the remaining provisions shall not in any way be affected or impaired thereby.

      16. Enquiries

      If you have any questions or concerns about this Privacy Policy, please contact us at flowin-cs@delhubdigtal.com.